Frequently Asked
Questions
Have questions? We’ve got answers. Our FAQ section covers the most common queries about our services, pharmacy locations, operating hours, prescription support, and more.
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Frequently Asked
What is Honest?
Honest is a network of pharmacies and clinics across Malta, offering trusted healthcare, professional advice, and a wide range of medical and wellness services.
Where can I find an Honest pharmacy or clinic?
We have multiple locations across Malta. Visit our Find a Pharmacy page to find the nearest pharmacy or clinic.
Are all services available at every location?
Not all services are available at every branch. Check each location’s page for its specific services.
What are your opening hours?
Opening hours vary by location. Please check on the Find a Pharmacy page for details.
How do I contact Honest?
You can call your nearest Honest Pharmacy or use our contact form online.
Do you offer POYC services?
Yes, we do. Please visit our POYC page for more details.
Do I need a prescription for all medications?
Some medications require a prescription, while others are available over the counter. Our pharmacists can advise you.
Can I return or exchange medicines at Honest pharmacies?
By law in Malta, once medicines (including prescription and over-the-counter items) leave the pharmacy, they cannot be returned or resold — even if unopened. This is to ensure the safety, quality, and integrity of medicines for all patients.
Why can’t medicines be returned?
Once medicines have left our control, we can no longer guarantee that they have been stored correctly or kept in the right conditions. This is a health and safety requirement set by the Medicines Authority.
What should I do if I no longer need my medicine?
If you have unused or expired medicines, please do not throw them in the bin or flush them down the toilet. Bring them back to any Honest pharmacy for safe disposal in our medicine disposal bins.
Can I get a refund for non-medicine products?
Yes, non-medicinal products such as cosmetics, skincare, and wellness items may be returned if they are unopened, unused, and in their original packaging, subject to our returns policy.
Do you sell health and wellness products?
Yes, our pharmacies stock vitamins, supplements, skincare, cosmetics, and other wellness products.
Do I need an appointment for clinic services?
For most services, booking an appointment is necessary; however, some doctors do accept walk-ins. We always advise calling beforehand.
Do you offer blood tests and health screenings?
Yes, many of our clinics offer blood tests, point‑of‑care testing, and health screenings. Please visit Find a Pharmacy to find out more.
Do you offer specialist clinics?
Yes, certain locations offer specialised clinics such as anxiety clinics. Please check your nearest branch’s page for details.